Admin8tracks for Mac Development Team (Staff, 8tracks for Mac)

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  1. 52 votes
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      15 comments  ·  General  ·  Admin →

      Thank you for your interest in 8tracks for Mac.

      As you might know, 8tracks.com recently announced a new set of listening limitations.
      For more details please see: https://blog.8tracks.com/ and https://blog.8tracks.com/2016/10/28/a-shift-for-8tracks-in-the-us/ .

      These limitations are in fact changes / restrictions to the way in which data is received from the 8tracks.com back end.
      These recent changes could lead to situations where the 8tracks for Mac app would not function correctly, and in few particular cases it could even stop working and need a restart.

      We are currently working on an update for 8tracks for Mac that will adapt the app to the new limitations.

      We will keep you posted.

      Thanks.

      Hi ryanmcfitz,

      Thank you for your feedback and for you interest in 8tracks Radio for Mac.

      Can tell us your operating system and the version of the app you are using?
      We are looking into your problem.

      Thank you,

      The 8tracks Radio for Mac Development Team.

      Thank you for your feedback and we apologize for the inconvenience.

      We are working on a new version of the app, which we will release very soon. This version contains fixes for El Capitan OS.

      Thank you for your patience.

    • 16 votes
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        5 comments  ·  General  ·  Admin →

        can you please give us some more information? What version of OS X are you using? What device? so we can test this issue. Also are you using some 3rd party tools that enhances the keyboard?

        Hello Ash,

        Thank you for pointing out this issue. We are aware of this problem and we are working on fixing it.
        However, you can try this walk-around until our next release:
        1. Write your credentials in a Notes document and copy/paste them in the 8tracks login form.
        2. Select the Login button.
        3. From the Menu Bar select the 8tracks icon and then select the Preferences option.
        4. Uncheck the Show icon in Dock option and then check it again.

        Now, the 8tracks icon will be displayed in Dock and you will be able to input your credentials in the login form.

        Hope this helps!

        The 8tracks for Mac Development Team

      • 3 votes
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          1 comment  ·  General  ·  Admin →

          Thank you for your feedback and we apologize for the inconvenience.

          We are working on a new version of the app, which we will release very soon. This version contains fixes for El Capitan OS.

          Thank you for your patience.

        • 1 vote
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            under review  ·  4 comments  ·  General  ·  Admin →

            Paco, what OSX version are you running?

          • 1 vote
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              planned  ·  2 comments  ·  General  ·  Admin →

              Ricky, since we don't have access to the user profile, I would need some info about the two mixes that don't show up. Are they Private? Can you tell us your 8tracks user?

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